Shipping Policies

Thank you for visiting and shopping with Freak Brand! Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within the next business day. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

*Next business day delivery is only available for orders placed before 2PM AEST to delivery addresses within the Express Post network.

**Delivery delays can occasionally occur.

^Shipment costs are based on packages weighing up to 500g. Orders weighing over this may incur additional shipping costs. All shipping prices are calculated according to information provided by Australia Post. For a full list of shipping options and pricing available please visit: https://auspost.com.au/sending/send-within-australia

Shipment to P.O. Boxes

Freak Brand ships to addresses within Australia as well as APO boxes and addresses.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages 

Freak Brand is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. For more information please visit: https://auspost.com.au/receiving/delayed-lost-or-damaged-items

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently ship to the following countries outside Australia:

[To Be Confirmed]

Customs, Duties and Taxes

Freak Brand is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). All purchases made outside Australia are subject to currency conversion as well as customs and taxes.